Q. Can I physically see the product before I buy?
A. No, Stayhome2shop is purely an online shopping site. However, you are covered by our returns policy if you are not happy with the item/items you purchased.
Q. Can I speak to someone before I buy?
A. Yes you can call our helpline 00353 1 2721233
Q. My friend and myself wish to buy more than one item, can we receive a group discount?
A. Yes, please contact us on 00 353 1 272 1233.
Q. What sizes are shown on the website - Internal or External?
A. All of the building sizes shown on the website are approximate and external sizes. Internal sizes are available, should you require further sizes please call our Web Sales Team by simply phoning 00353 1 2721233.
Q. How many people does it take to erect my Shed or Greenhouse?
A. We recommend two people. Please check the product details on the individual product pages.
Q. What size should I build the base for my garden building?
A. We recommend that the solid base should be the same size as the floor of the garden building. This allows the water to run off the sides and roof and drain away rather than pooling on the base and running under the building.
Q. Where should I locate my garden building?
A. The building should be built in a clear space, allowing for roof overhang. If possible, place your item in a sheltered position.
Q. A friend of mine has had a metal shed for a few years. I have now decided to buy one myself however he has warned me about condensation building up in my shed. How can I prevent this?
A. The air inside the shed is always slightly warmer than the air outside. This means that any moisture in the foundations of the buildings will rise until it reaches the cold sides where it will condense. This cycle, once started is quite difficult to stop as the condensation will then drip down and then rise again. There is a way of preventing this when you are building the base for your metal shed.
1- The concrete or slab base should only be a few inches larger than the base rail of the shed, e.g. a shed of 93’’ x 70’’ should have a foundation measuring 96’’ x 73’’
2- The foundation should contain a damp proof membrane which should be inserted into the base at least 2’’ higher than the surrounding soil running onto the base surface.
3- The foundations of the shed should be allowed to ‘cure’ for at least 7 days after casting the concrete, longer if the atmosphere is damp (otherwise the moisture will then contribute to more condensation).
4- After bolting down the shed to either the concrete or the slabs, mastic sealant needs to be applied to the inside of the shed preserving the drainage capacity of the channels whilst preventing water seeping into the interior of the building.
Q. I have bought and erected a metal shed in my garden however I seem to be experiencing some condensation on the inside of the building. How do I cure this?
A. You can cure this problem in either of the following methods or (for a more efficient cure) by using both of the following methods.
1- Detach the shed from its base and construct a timber floor on raised bearers. This needs to be a few inches larger than the base of the shed itself. Fix the shed to the wooden floor using both wood screws and mastic seal on the inside of the shed base rails. This will allow air to circulate underneath the floor and ensure that it remains dry. This method will work, however you need to make sure that no water will pool underneath the wooden floor as this may then start the problem again.
2- Clean off the underside of the roof panels with Methylated Spirits and ensure that they are fully dry. Adhere polystyrene tiles to the underside of the roof (these do not have to be high quality tiles) using a spray adhesive suitable for sticking Polystyrene to metal and that is not adversely affected by the heat or cold. Both tiles and roof panels need to be coated in the spray and then as per the instructions (usually left for a minute or two) the surfaces can be bonded together. This action will not remove the moisture from the air but will however stop it from condensing due to its insulating properties.
What are the policies for after-sales and the general terms &conditiions?
What warranties are available?
You are entitled to the manufacturer warranty that corresponds to the purchased product
How reliable is product “availability”?
Product availability is updated daily. In case of an availability problem, where the number of orders exceeds the current stock level, you will be informed by email of the expected availability and delivery of your order.
How long does delivery take?
UPS delivery is 24/48h (orders placed before 1pm ) and PARCELFORCE/UPS delivery is 4-5 working days.
Can I add items to my order?
Due to credit card security policies, once you have placed an order we cannot add items to it. You would need to order separately or cancel your current order and place a new one.
Can I return my product if I'm not happy with it?
You have a 7-day money-back guarantee that starts when you receive the product.
Who pays for return shipping fees ?
If your product malfunctions and our technical analysis reveals that the malfunction is covered by the warranty, we will reimburse you for shipping fees.
Please keep a record of your shipping fees and send us a copy by postal mail, remembering to include your order number, to the following address. Sonmur Ltd, T/A Stayhome2shop 46, Ferndale Court, Rathmicheal, Co Dublin.
How do I send a product back to you?
Please use the post insured and recorded delivery.